The current industrial action at our Melbourne wharves, as well as the delays with local carriers Australia Post and Toll, are affecting our delivery times. Please allow an additional 4-6 days from the original dates provided to you. We are doing everything we can to mitigate these delays, including using alternative carriers where we can and adding extra shifts at our warehouse to unpack shipments as soon as they arrive. Thank you for your understanding and patience during these difficult times.
For information on your order and shipping status, please log in to your account or refer to the order confirmation email you would’ve received from us. If you have any questions, please contact our Customer Service team at firstname.lastname@example.org.
The Shipping Process
When no limited offer applies, we offer flat rate shipping of $11 Australia-wide and free delivery for all orders over $99 via Australia Post. Our Standard Shipping option delivers within 3 - 10 days depending on your location. If you have made your purchase as a registered member you may track your order via a link through your account.
What is the process for returns?
This policy applies to products purchased from the website NNT.com.au.
Returns accepted for change of mind on goods purchased online within 30 days from date of invoice or at any time if goods are deemed faulty. In order to return or exchange goods, products must be must be physically received by you, be in the same condition as originally received, and include swing tags/labels.
What happens if my product is faulty?
NNT takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please email our Customer Service team a picture of the fault at email@example.com who will advise and assist with the returns process. NNT will ensure all costs associated with returned goods, including delivery, is at no expense to you.
How can I request a return, exchange or refund?
You can create a new return request using our easy online returns system. If you are unsure if you checked out as a guest or a member, please check your order confirmation email.
If you purchased your item/s while signed in as a member (you have a username and password)
What are my options when I return an Item bought from the Website?
NNT provides you with three return options for faulty or incorrectly delivered goods, for deliveries within Australia where our change of mind policy applies.
Exchange or replacement (for customers with a NNT account)
Credit to your NNT account (for customers with a NNT account)
Full refund to your original method of payment, e.g. credit card, PayPal (for all customers)
If you paid for your order without registering for a NNT account, the value of the goods returned will be refunded to your credit card or paypal account. If you require a replacement item, please visit our online store and place another order or contact our Customer Service team. If the item you are replacing was purchased at a discount, you may be required to register an account in order to receive the same discount on your replacement order.
How long will it take to get a refund?
Once your goods have been received by NNT, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalize the transaction.
What will happen if I return an item purchased with a gift voucher?
If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to the original Gift Voucher only.
Who gets the refund if I return a gift?
The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.
How do I contact the customer service team?
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Australian Eastern Standard/Daylight Savings Time).