FREQUENTLY ASKED QUESTIONS
SHIPPING & RETURNS
How much is shipping?
We offer flat rate shipping of $11 Australia-wide and free delivery for all orders over $99. Our Standard Shipping option delivers within 3 - 10 days depending on your location. If you have made your purchase as a registered member you may track your order via a link through your account.
What countries does NNT deliver to?
NNT delivers to Australia.
What if I need to return an item?
Returns are accepted for change of mind on full-price goods purchased online within 60 days from date of invoice or at any time if goods are deemed faulty. In order to return or exchange goods products must be in the same condition as originally received and include swing tags/labels. If the return is due to a fault you will need to contact us at onlinestore@nnt.com.au.
Please note: we do not accept returns or exchanges on discounted or sale styles. View our Shipping & Returns page for more information.
How do I request a return, exchange or refund?
We offer free returns! You can easily request a free return online by following these steps:
- Log in to your account dashboard
- View Order History and select the order you wish to return
- Click 'Return Items' underneath your order number
- Select 'return', 'exchange' or 'keep' against each item in your order, and click 'Continue' to create your return label
Your Australia Post return label will be emailed to you. Simply print your return label, attach to your package and drop off your pacel to any Australia Post Office or Red Post Box so we can track it safely back to us, free of charge to you.
No printer? No problem. Present the digital copy of your return label at the post office and they will print it for you.
ABOUT NNT
Who are NNT?
NNT Uniforms is a uniform provider, offering high quality clothing at affordable prices. Click here to read more about our story.
Where can I buy NNT - can I visit a retail outlet?
Orders can be placed online or in-store. Visit the store locator to find the nearest stockist and fitting room locations to you.
How do I organise a uniform program for my business or organisation?
Click here to go to the uniforms page to find out more about NNT and our clothing programs.
How often does NNT update its catalogue?
NNT releases a new catalogue per year. We also add and omit some products to correspond with the winter and summer ranges.
Which industries does NNT cater for?
Click here to find out if NNT caters for your industry.
How do I get embroidery on my items?
Embroidery is part of our uniform solutions, please click here to find out more.
How do I know what size to select?
Visit our Sizing Guide to learn more about NNT sizing.
MY ACCOUNT
Can I change my account details after I register?
Yes, you can change your details at any time. Simply log in to your account here and click on ‘update your account details’.
Can I send an order to an address not listed on my account?
Yes, you have a ‘delivery override’ option at check out where you can enter your desired destination.
PAYMENTS
What are my payment options?
We accept payment via VISA, MasterCard and American Express Credit Cards. Payments can also be made via your PayPal or Afterpay account.
How secure is my credit card and personal information?
We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.
GIFT VOUCHERS
What are gift vouchers?
Gift vouchers are a great way to share NNT with your family and friends to. Click here to purchase.
What can I buy with my gift voucher?
Your gift voucher can be used to purchase any product on the NNT website.
What are the gift voucher terms and conditions?
NNT gift vouchers are valid for 36 months from date of issue.
What will happen if I return an item purchased with my gift voucher?
If any product purchased with a gift voucher is returned for an exchange or refund, any money refunded will be automatically credited to the original gift voucher.
Who gets refunded if I return a gift?
The refund will be credited to the original voucher or account used to purchase the gift.
PROMOTIONS
Do you offer online promotions?
From time to time, we may offer discounts on selected clearance styles online for a limited time only and while stocks last.
CONTACT
How do I contact NNT?
Please click here to contact NNT.
