SHIPPING & RETURNS
HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?
You can create a return authorisation online from our website.
If you have an account, log in, go to your order history and select the relevant order. You will be able to request a return or an exchange if it is within 45 days from the invoice date, and the goods are in the same condition as originally received, including swing tags/labels. If the return is due to a fault you will need to contact us at firstname.lastname@example.org or call 1300 652 554.
WHAT IS THE PROCESS FOR RETURNS?
This policy applies to products purchased from the website NNT.com.au.
Returns accepted for change of mind on goods purchased online within 45 days from date of invoice or at any time if goods are deemed faulty.
In order to return or exchange goods, products must be must be physically received by you, be in the same condition as originally received, and include swing tags/labels.
Our delivery times may be impacted due to the ongoing Covid-19 restrictions. Please allow an additional 4-6 days from the original dates provided to you. We're doing everything we can to mitigate these delays, including using alternative carriers where we can and adding extra shifts at our warehouse. Thank you for your understanding and patience during these difficult times.
For information on your order and shipping status, please log in to your account or refer to your order confirmation email. If you have any questions, please contact our Customer Service team at email@example.com.
THE SHIPPING PROCESS
When no limited offer applies, we offer flat rate shipping of $11 Australia-wide and free delivery for all orders over $99 via Australia Post. Our Standard Shipping option delivers within 3 - 10 days depending on your location. If you have made your purchase as a registered member you may track your order via a link through your account.
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
NNT takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please email our Customer Service team a picture of the fault at firstname.lastname@example.org who will advise and assist with the returns process. NNT will ensure all costs associated with returned goods, including delivery, is at no expense to you.
WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM THE WEBSITE?
NNT provides you with three return options for deliveries within Australia where our change of mind policy applies.
- Exchange to a different size or colour (but same style).
- Full refund to your original method of payment, e.g. credit card, PayPal, AfterPay or gift voucher.
- Issuance of a gift voucher.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by NNT, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalise the transaction.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?
If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited to a new Gift Voucher only.
WHO GETS THE REFUND IF I RETURN A GIFT?
The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Australian Eastern Standard/Daylight Savings Time).
Please contact us via email at email@example.com