SHIPPING & RETURNS
SHIPPING
Christmas cut-off dates
To give your orders the best chance of arriving on time for Christmas, order them as early as possible and by the cut-off dates below.*
ACT, NSW, QLD, SA, TAS, VIC: 14 Dec 2023
WA: 13 Dec 2023
NT: 12 Dec 2023
*Please note: the dates provided above are for items posted to/from metro locations. If you're sending from outside a metro area, we recommend ordering even earlier.
Shipping
We offer flat-rate shipping of $11 Australia-wide and free delivery for all orders over $99. Our standard shipping option delivers within 3 - 10 days depending on your location.
Can I track my order?
If you've made your purchase as a registered member, you may track your order via a link through your account.
RETURNS
How do I request a return, exchange or refund?
We offer free returns! You can easily request a free return online by following these steps:
- Log in to your account dashboard
- View Order History and select the order you wish to return
- Click 'Return Items' underneath your order number
- Select 'return', 'exchange' or 'keep' against each item in your order, and click 'Continue' to create your return label
Your Australia Post return label will be emailed to you. Simply print your return label, attach to your package and drop off your pacel to any Australia Post Office or Red Post Box so we can track it safely back to us, free of charge to you.
No printer? No problem. Present the digital copy of your return label at the post office and they will print it for you.
What if I don't have an account?
If you don't have an account, enter your order number, email address and post code from the login page.
What happens once you receive my return?
Once your items have been returned safely to us, you'll be notified and refunded. Exchanging items? We'll send you new tracking information once your new items are on their way.
How long will it take to get a refund?
Once your goods have been received by NNT, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalise the transaction.
What are my options when I return an item bought online?
NNT provides you with three return options for deliveries within Australia where our change of mind policy applies.
These are:
- Exchange to a different size or colour (but same style).
- Full refund to your original method of payment, e.g. credit card, PayPal, AfterPay or gift voucher.
- Issuance of a gift voucher.
What is your return policy?
Please note: we do not accept returns or exchanges on discounted or sale styles, unless required under the Australian Consumer Law.
Returns are accepted for change of mind on full-price goods purchased online within 60 days from date of invoice or at any time if goods are deemed faulty. In order to return or exchange goods, products must be must be physically received by you, be in the same condition as originally received, and include swing tags/labels.
This policy applies to products purchased from the website NNT.com.au.
What happens if my product is faulty?
NNT takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please email our Customer Service team a picture of the fault at onlinestore@nnt.com.au who will advise and assist with the returns process. NNT will ensure all costs associated with returned goods, including delivery, is at no expense to you.
What happens if I return an item purchased with a gift voucher?
If you have decided that you would like a refund on garments that were purchased using a gift voucher, all monies refunded will be credited to a new gift voucher only.
Who gets the refund if I return a gift?
The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.
