FREQUENTLY ASKED QUESTIONS
Find answers to your questions1. SHIPPING & RETURNS
How much is shipping?
We offer flat rate shipping of $11 Australia-wide and free delivery for all orders over $99. Our Standard Shipping option delivers within 3 - 10 days depending on your location. If you have made your purchase as a registered member you may track your order via a link through your account.
What countries does NNT deliver to?
NNT delivers to Australia.
What if I need to return an item?
Returns are accepted for change of mind on full-price goods purchased online within 60 days from date of invoice or at any time if goods are deemed faulty. Products must be in the same condition as originally received and include swing tags/labels. We do not accept returns on discounted styles. For faulty returns, contact onlinestore@nnt.com.au.
How do I request a return, exchange or refund?
We offer free returns! To request a return:
- Log in to your account dashboard
- View Order History and select the order
- Click 'Return Items' under your order number
- Select the return action and confirm
You’ll receive a return label by email. Drop off your parcel at any Australia Post location or Red Box.
No printer? Show the label at the post office and they’ll print it for you.
2. ABOUT NNT
Who are NNT?
NNT Uniforms is a uniform provider offering high-quality clothing at affordable prices. Read more about our story.
Where can I buy NNT – can I visit a retail outlet?
Orders can be placed online or in-store. Visit our Store Locator to find your nearest stockist.
How do I organise a uniform program?
Click here to learn more about our uniform solutions for businesses and organisations.
How often does NNT update its catalogue?
We release a new catalogue each year and adjust products for winter/summer ranges. View Catalogues.
Which industries does NNT cater for?
Click here to see if we cater to your industry.
How do I get embroidery on my items?
Embroidery is part of our uniform services. Click here to learn more.
How do I know what size to select?
Visit our Sizing Guide for detailed info.
3. MY ACCOUNT
Can I change my account details?
Yes, log in here and update your details anytime.
Can I send an order to a different address?
Yes, you can enter a new address during checkout using the ‘delivery override’ option.
4. PAYMENTS
What are my payment options?
We accept VISA, MasterCard, American Express, PayPal, and Afterpay.
How secure is my personal information?
We use strong security protocols to protect your credit card and personal data at all times.
5. GIFT VOUCHERS
What are gift vouchers?
Gift vouchers let you share NNT with others. Buy one here.
What can I buy with my gift voucher?
You can purchase any product available on the NNT website.
What are the gift voucher terms?
Gift vouchers are valid for 36 months from date of issue.
What happens if I return an item bought with a gift voucher?
The refund will be credited back to the original gift voucher.
Who gets refunded if I return a gift?
The refund will go back to the original voucher or payment method used.
6. PROMOTIONS
Do you offer online promotions?
Yes, we occasionally offer online discounts on selected styles for a limited time and while stock lasts.
7. CONTACT
How do I contact NNT?
Please click here to get in touch with our team.
