NNT UNIFORMS COVID-19 UPDATES
AN IMPORTANT MESSAGE TO OUR COMMUNITY REGARDING COVID-19
FROM DOUG SWAN, GROUP GENERAL MANAGER, WORKWEAR GROUP
Workwear Group is the parent company of the NNT Uniforms, Hard Yakka and KingGee brands.
18 May 2020
As the global COVID-19 pandemic continues, I want to provide you with another update on how we are continuing to produce and deliver our essential products and services to the community.
While restrictions within Australia and other parts of the world are starting to ease, we remain vigilant to ensure the safety and wellbeing of our teams, customers, suppliers and partners and will continue to take advice as recommended by the Australian government and World Health Organisation.
The majority of our office-based teams are still working from home. Our Distribution Centres are operating at full capacity across 24 hour shifts, with ongoing measures in place regarding cleaning and hygiene.
We are continuing ongoing, close monitoring of our supply chain and are in constant communication with our network of suppliers across Australia and globally to ensure minimal disruption to orders.
We have a diverse sourcing base and all of our suppliers are operational at present.
Air freight remains challenging world-wide, however we predominantly use sea freight which at this stage is unaffected. We are experiencing local freight delays due to increased volumes, and we are working with our freight partners to ensure minimal impact to our customers.
We can assure you that we are open, trading and committed to keeping you informed of the situation at hand while imposing as little impact on your business as possible.
Any customer orders that are impacted by COVID-19 will be communicated immediately.
We remain available to discuss your concerns at any time.
Doug Swan | Group General Manager | Workwear Group
SUPPORT OFFICE AND CUSTOMER SERVICE
The majority of our office-based teams are fully functioning via flexible working to ensure social distancing, with a small number of team members based in the office, working at a safe distance from each other.
All large team meetings are held remotely via Microsoft Teams.
Our customer service teams who usually operate across three separate sites in two different countries are now fully functioning via flexible working.
Some customer service team members have taken up over-time options to ensure we continue to deliver the same high-quality level of service that our customers expect, during this busy period.
We prefer not to have visitors at our offices at this time and our team members are not permitted to make offsite visits. Our team members remain contactable and available for meetings via video calls such as Microsoft Teams, FaceTime or telephone. Our team members will not be travelling at this time.
WAREHOUSE AND DISTRIBUTION CENTRES
At our Distribution Centres, team members have been split into working groups across three shifts, over 24 hours. This allows for cleaning time between shifts, and team members are unable to overlap between shifts. We are also operating rosters so that if one team is impacted, there is a backup team to ensure continuity of workflow.
We have implemented restrictions on visitors to warehouses; contractors are restricted to essential services only.
HEALTH AND SAFETY
We have an increased cleaning regime across all of our sites, including the number of cleaners and increased cleaning frequency of high touch areas.
Cleaners of all sites are on notice should we need a thorough hygiene clean immediately.
Frequent communication notices are issued to all team members at all sites regarding the need for ongoing increased hygiene measures.
We recognise that this can be an anxious time for team members and we have encouraged everyone to reach out to their manager or to utilise our Employee Assistance Program if they are worried.