NNT UNIFORMS COVID-19 UPDATES
AN IMPORTANT MESSAGE TO OUR COMMUNITY REGARDING COVID-19
FROM DOUG SWAN, GROUP GENERAL MANAGER, WORKWEAR GROUP
Workwear Group is the parent company of the NNT Uniforms, Hard Yakka and KingGee brands.
4 August 2020
AN IMPORTANT UPDATE TO OUR COMMUNITY REGARDING
COVID-19 AND STAGE FOUR RESTRICTIONS IN VICTORIA
Following the announcement from the Victorian State Government regarding stage four restrictions, I would like to update you as to what this means for Workwear Group, our teams and our valued customers.
At this stage, warehousing and distribution centres are permitted to continue operating in Victoria, but in line with stage four restrictions, with no more than two thirds the normal workforce on site at any one time. We are currently adjusting our shift rosters to accommodate this requirement while minimising the impact to our customers and keeping our teams safe.
Workwear Group has its primary warehouse and distribution centre in Melbourne, however we have multiple locations around Australia and also in New Zealand to support ongoing deliveries to our customers.
Another government requirement is to have a High Risk COVIDSafe Plan. We have adhered to all government guidelines to date and our protocols are well established. We will continue to review these protocols against any further government guidance, ensuring full compliance.
The majority of our office-based teams have been working from home for some months now and this will continue throughout stage four restrictions.
We can assure you that despite the new restrictions, we are open, trading and committed to keeping you informed of the situation at hand while imposing as little impact on your business as possible.
As usual, any customer orders that are impacted by stage four restrictions will be communicated immediately and we remain available to discuss your concerns at any time.
Workwear Group takes these new measures seriously and will support all efforts to restore the health and wellbeing of our community.
Doug Swan | Group General Manager | Workwear Group
SUPPORT OFFICE AND CUSTOMER SERVICE
The majority of our office-based teams are fully functioning via flexible working to ensure social distancing, with a small number of team members based in the office, working at a safe distance from each other.
All large team meetings are held remotely via Microsoft Teams.
Our customer service teams who usually operate across three separate sites in two different countries are now fully functioning via flexible working.
Some customer service team members have taken up over-time options to ensure we continue to deliver the same high-quality level of service that our customers expect, during this busy period.
We prefer not to have visitors at our offices at this time and our team members are not permitted to make offsite visits. Our team members remain contactable and available for meetings via video calls such as Microsoft Teams, FaceTime or telephone. Our team members will not be travelling at this time.
WAREHOUSE AND DISTRIBUTION CENTRES
At our Distribution Centres, team members have been split into working groups across three shifts, over 24 hours. This allows for cleaning time between shifts, and team members are unable to overlap between shifts. We are also operating rosters so that if one team is impacted, there is a backup team to ensure continuity of workflow.
We have implemented restrictions on visitors to warehouses; contractors are restricted to essential services only.
HEALTH AND SAFETY
We have an increased cleaning regime across all of our sites, including the number of cleaners and increased cleaning frequency of high touch areas.
Cleaners of all sites are on notice should we need a thorough hygiene clean immediately.
Frequent communication notices are issued to all team members at all sites regarding the need for ongoing increased hygiene measures.
We recognise that this can be an anxious time for team members and we have encouraged everyone to reach out to their manager or to utilise our Employee Assistance Program if they are worried.